Auto Repair at fair and reasonable prices. These people know what there doing!
They rescued me when my car died at a rest stop. Delightful to work with! Very professional! HIGHLY recommend!!
This review in not based on service performed at docs it is based on my experience with kathy belcher. On feb 22 2016 kathy called to order a front axle assembly for a 1994 grand cherokee listed as grade A condition on our website, I expressed to Kathy it is grade A based on the year and mileage of the vehicle it came off of it did not mean that it is a brand new 22 year old part. I made her aware the the left side axle boot need to be replaced and that we had pulled to cover and the gears looked good. Kathy placed the order to be shipped by freight truck from michigan to illinois, I let kathy know that my 30 day parts warranty does not cover shipping there or back which is also stated on her reciept, we do not make one dollar on shipping it in fact costs us a little extra to pallet the part and arrange freight. On march 8 2016 kathy calls me and tells me that after installation the customer and discovered that the right side axle seal was leaking, I asked kathy what her shop was looking for ( did they want some shop time back to replace seal). Kathy expressed she would only be happy with a full refund of the part and the shipping I told her that if she wanted a full refund on the part that she would need to ship it back and I would issue a credit for the part no shipping just like I had told her before she ordered it. Kathy then began to describe how bad our part was and accused me of lying to her, Keep in mind that my even with all the negative things she said about my part they still installed it. The seal that may be leaking was not seen by us when we pulled it or by them when they installed it. If we were trying to pull one over on them why would we have made them aware of the ripped left side axle boot. I would of had no problem helping some with shop time to replace the axle seal to help them as well as there customer out, At the same time some responsibility lies on them to inspect and possibly replace seals that were not meant to last a lifetime that is why they are replaceable. We did not lie or misrepresent our part and I am not accusing them of lying to me. It would have been nice to deal with this so everyone can win in some way. To instantly hop on social media and bash any company before taking all of the proper and adult steps is hard for me to understand, I would still be willing to help with some of the shop time and solve this problem fairly for everyone involved. Our company is Dorr auto salvage based in Dorr MI, I stand behind our policy and actions. Once again this review has nothing to do with the work they do there as I cannot speak to that, only my experience with kathy.
slick roads put us in the ditch. less than 1/2 hour after the call, they were on the scene, had us out in no time. Driver was professional and friendly. Thanks! Hope I don't need a tow again, but I know where to go if I do. Thanks!
Always quick and they offer great service!
Doc S Auto Service is a US Car Repair based in Rantoul, Illinois. Doc S Auto Service is located at 329 N Century Blvd, Rantoul, IL 61866, USA.
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